Transforming Global Passenger Journeys with Arriva and Acquia Site Studio

Arriva, one of the world's leading transportation providers serving over 1.5 billion passenger journeys annually — an impressive one-quarter of the global population — offers innovative travel solutions across buses, trains, trams, coaches, and even water buses. Their extensive operations span the UK and Europe, including renowned brands like Grand Central, Chiltern Railways, and Cross Country. 

With the growing demand for smarter, more user-centric digital platforms, Arriva partnered with Nagarro and Acquia to implement powerful solutions using Acquia Site Studio. This initiative focused on enhancing customer experiences through intuitive design, faster ticketing processes, and greater accessibility — from mobile apps to websites. Arriva's dedication to digital transformation has introduced a scalable and robust ACE platform, improving customer engagement and operational efficiency. 

The collaboration has dramatically minimized developer dependencies, empowered lean marketing teams to make instant updates, and allowed for innovative customer-driven enhancements. Looking ahead, Arriva will continue to invest in building future-ready digital infrastructures, serving as a global leader in sustainable and seamless transportation.